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FAQ

  • Funding8
  • Open Account7
  • Platform6
  • Support3
  • Trading8
What methods can I use to deposit funds into my account?

We accept Bank Wire transfers, Credit/Debit cards, Neteller, Moneybookers and some more methods available as per your country of residence.

Please note that you must withdraw via the same method used to fund your account.

 

How do I make a deposit?

We offer several ways of depositing money into your trading account: Credit Card, Wire Transfer, as well as several forms of e-payment.

The first step is logging into your account, then go to the ‘Deposit’ section

Click on your preferred method, enter the amount you wish to deposit and add the payment method details into the fields

Click on ‘Deposit’

How long should I wait for my withdrawal to reach my bank account?

Withdrawal requests are processed by our Processing Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take 5-7 working days

All other payment method withdrawals are usually received within 1 working day.

What is a SWIFT code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is.

If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

Is there are a minimum withdrawal amount?

The minimum withdrawal  amount is $100.

What is the maximum deposit amount?

It depends on the deposit method.
1. Credit card – Amount Varies
2. Wire – Unlimited
3. E-wallets – Amount Varies

What is the minimum deposit amount?

250 USD / GBP/ EUR

How can I withdraw money from my account?

You can withdraw money from your account by using the same method you deposited money: credit card or a wire transfer.

What currency can I use for trading?

You can open an account in USD, EUR, or GBP.

Keep in mind that you cannot change your currency once you have registered.

Do I have to deposit money for registration?

A deposit is not required in order to register and open an account.

However, you will have to deposit money to start trading.

 

 

How secure is our trading platform?

MarketsCG uses all possible measures to ensure your security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Are payouts subject to taxes?

Traders are responsible for their own tax liability.  See our general terms for more details.

If I’m having problems registering, what do I do?

Our team is here and ready to help.

You can contact us by e-mail, phone, or the Live Chat.

How can I register?

Get Started in 3 simple steps:
1.    Click on “Open an account” on the home page.
2.    Fill in your details.
3.    Start trading.

Welcome to Markets Capital Group.

What is the registration fee?

Τhere is no registration fee.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating a trade.

What do the colors of the rates on the trading platform mean?

Green indicates the rising of a price, and red indicates the falling of a price.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page.

Where can I view my trading history?

All your deposits, withdrawals and portfolio history can be viewed in your Account section. log into your account and select the information you wish to view.

Do I need to install software?

MarketsCG is a web-based trading platform, meaning you can log in to your account and trade on any device that has an internet connection.

How can I contact you?

Our support team is here to help.  Contact us via email or by the phone number in our Contact Us page.

How can I update my personal details?

You may update your personal details by going to Update Details or by contacting us by email

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be issued and sent to your email.

Why am I unable to make a trade?

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

What is Rollover?

Rollover is the period at which one trading day switches to the next, which is at 5pm EST. It can also refer to interest credited or debited to positions open at the time that the trading day switches.

Why do the rates continue to change before I make a decision?

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.

What is the expiration time?

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

What is the expiration rate?

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

What return will I receive in case of successful investment?

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

How can I make a trade?

You can place an order in 3 simple steps:

1. Select your asset

2. Choose whether to BUY or SELL

3. Choose an investment amount

 

That’s it! Get started here.

How are rates determined?

Rates are the quoted prices of the underlying assets.  The rate is the price offered by our liquidity provider, based on live feeds.  Please not that rates offered by the liquidity provider are not always reflective of exact market prices – they can vary up to a few pips.  The rates we present in the trading boxes on our home page are those at which our liquidity provider is willing to sell the options for.